Achieve Service Excellence with Service Cloud & Automation
Optimize service operations with our Service Cloud and automation expertise. Integrate systems seamlessly, automate processes, and gain real-time insights for data-driven decisions.
Register
Achieve Service Excellence with Service Cloud & Automation
Optimize service operations with our Service Cloud and automation expertise. Integrate systems seamlessly, automate processes, and gain real-time insights for data-driven decisions.
Register
At People Tech Group, we offer a range of services that help businesses optimize their service operations with the Salesforce platform.
Our services include
Implementation & Customization
Our implementation and customization process for Service Cloud and Automation begins with a thorough analysis of your business requirements and objectives. We design a comprehensive implementation plan, aligning Service Cloud with your workflows and processes. Leveraging automation expertise, we streamline operations and optimize efficiency.
Field Service Automation
Our Field Service Cloud Automation optimizes and automates field service operations through intelligent scheduling, efficient technician assignment, mobile access to work orders and customer information, real-time communication, IoT integration for proactive maintenance, and advanced analytics for data-driven decision-making.
Service Desk Automation
Our Service Desk Automation streamlines and automates service desk operations. It efficiently manages and assigns incoming tickets, offers self-service portals for customer support, automates workflows and escalations, integrates knowledge bases for quick problem-solving, and ultimately enables businesses to deliver prompt and effective support
Turnkey Community Portal Solutions
Our Turnkey Community Portal Solution enables businesses to create engaging community portals with customizable templates, member registration, authentication, personalized profiles, discussion forums, shared resources, and knowledge bases. It includes moderation tools for safe environment and analytics for data-driven decision-making, helping businesses build thriving online communities and enhance member experiences.
M365 Integration
Our M365 Integration Service Cloud Solution seamlessly integrates and enhances Microsoft 365 (M365) services, such as SharePoint, Teams, and Outlook, with existing systems and applications. It enables data synchronization, migration, and development of custom connectors and workflows.
Service Desk Reporting Visualization with Power BI
Service Desk Reporting Visualization with Power BI Solution utilizes Power BI’s reporting and visualization tools to provide businesses with insights into service desk performance. It enables customizable dashboards, charts, and graphs, allowing users to track metrics, identify trends, and make data-driven decisions. The solution supports data integration from multiple sources, enabling comprehensive reporting.
Einstein Analytics for Service CloudEinstein Analytics for Service Cloud Solution utilizes AI-powered analytics to analyze service data, identify trends, patterns, and improvement opportunities. It offers intuitive dashboards and reports for visualizing and understanding service metrics and KPIs. The solution provides proactive case monitoring, predicting issues and suggesting actions for faster resolution.
Key Features of Service Cloud and Automation
Streamline and automate service operations:
Automate workflows, optimize service delivery, and drive operational efficiency, resulting in enhanced customer satisfaction.
Efficiency management of field service operations
Optimize field service operations with efficient scheduling, dispatching, and management. Simplify processes, decrease response times, maximize resource utilization, and improve overall service efficiency
Automation of ticket management and support processes
Enhance customer support effectiveness by efficiently categorizing, prioritizing, and assigning incoming tickets. Incorporate automated workflows, escalation procedures, and self-service portals for prompt resolution of customer inquiries and issues.
Creation of engaging and collaborative online community portals
Create captivating community portals with customizable templates and intuitive design tools. Foster a vibrant online community that promotes seamless collaboration, knowledge sharing, and networking among members.
Integration with existing systems and applications
Seamlessly integrate Microsoft 365 services, such as SharePoint, Teams, and Outlook, with existing systems and applications. Unlock unified workflows, enhance communication and collaboration, and improve productivity.
Ability to generate insightful reports and visual data
Leverage Power BI’s robust reporting and visualization capabilities to transform service desk data into actionable insights. Gain comprehensive visibility into performance metrics, ticket trends, resolution times, and customer satisfaction.
AI-powered analytics for service data
Analyze service data, identify trends, patterns, and anomalies for optimized service delivery. Proactively monitor cases, predict issues, and recommend actions for faster resolution. Seamlessly integrate with Service Cloud for real-time analysis and data-driven decision-making.
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Benefits
Enhanced operational efficiency
Improved customer satisfaction
Faster response times
Resource optimization
Increased productivity
Seamless collaboration
Better data-driven decision-making
Scalability and flexibility for Growing Organizations
Enhanced self-service capabilities
Seamless Integration for Enhanced System Efficiency
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Implementation Process
We use an agile delivery approach for Service Cloud & Automation that typically takes 3-4 months, depending on your organization’s size, complexity and the scope of integration.
Analyzing – 1-2 weeks
Development – 2-3 weeks