Costco CRM Implementation
Costco CRM Implementation
OVERVIEW
- Costco is a membership warehouse club dedicated to bringing their members the best possible prices on quality brand-name merchandise. They utilize different tools for their marketing activities, services, sales, HR operations.
- As the business is growing it is causing a problem in terms of handling customers and the resources adequately. To modernize their operations and business processes Costco was in search of a partner who could provide a solution.
SOLUTION PROVIDED BY PEOPLE TECH GROUP
- People Tech with its rich expertise in enterprise application has analyzed the requirements of Costco and proposed SAP HR and CRM modules which will solve their pain points and streamline their processes.
- Implemented CRM module with extensive Campaign Management and Services handling capability.
- Customized the unsubscribe management as per the company policy.
- HR module was implemented as per the requirements of the company with customizations for unique processes.
- Time and Labor, payroll and employee management features were also implemented.
BENEFITS
- Effective campaign management solution has solved the issues in creating and managing targeted campaigns.
- Payroll processing and issue management was streamlined which reduced the pain points in HR.